Brookline Partners, 24 staff
The problem
Twenty-four staff across two offices, with bookings kept in three different places and no single record of who had seen which client.
What we did
One shared calendar, one intake process, and a single weekly review instead of three systems nobody fully trusted.
The result
Missed appointments down 38% in the first year, and the office manager now has a record she can show the partners.
About the Case Study Snapshot design
Case Study Snapshot sums up a client project in three short parts, the problem, the work and the result, next to one headline number. Visitors get the story in seconds and can follow a link to the full write-up. Place it on a services page, in a portfolio, or partway through a sales page on your WordPress site.
In the block editor, enter an eyebrow, a title, a key figure with its label, three headed paragraphs for problem, work and result, and a link to the complete case study.
Good for
- a consulting firm's portfolio
- an agency's results page
- a software company's customer stories